Privacy Policy

We ask that you read this policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us should you have a complaint.

Who we are

This website is operated by YayLo Limited.

We collect, use and are responsible for certain personal information about you. The controller of personal information collected about you through this website is YayLo Limited, company number 13373768, 26 Cross Street, Reading, Berkshire, RG1 1SN.

Our website

The privacy policy relates to the use of our website www.yaylo.co only.

The collection and use of your personal information

Currently the following information is collected from yourselves:

• Name, contact number, email address and delivery address.

This personal information is collected when you access our website, enquire through our website, email us, call us or submit an online order form. 

We collect this personal information from you either directly, such as when you order online, or indirectly, such as your browsing activity whilst you are on our website (please refer to the information on Cookies below).

We use this personal information to:

To personalise your user experience

Process any orders you have placed through our website

Keep a record of any contact we have had with you by phone and email or through social media

Customise our website and its content to the preferences of our customers

Notify you of any changes to the website which may affect you

Provide any updates and notifications regarding our services which may impact you

Improve our services

This website is not intended for use by children under the age of 13 and we do not knowingly collect any data relating to children.

Orders placed for products through this website can only be done by children over the age of 16.

Our lawful basis for processing your personal information

We are required to have a lawful basis for collecting and using your personal information. The lawful bases we rely on include:

• Consent: where this has been provided for us to process your personal information for a specific purpose;
• Contract: where the use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps prior to entering into a contract;
• Legal contractual obligations: On entering a performance of a contract, to enable you to supply /& deliver the goods being requested and where the use of your personal information is in order for us to comply with the law;
• Legal interests: where the use of your personal information is necessary for our legal interest or the legitimate interests of a third party

Keeping your information secure

We have security measures in place to prevent personal information from being accidentally lost, used or accessed in an inappropriate way. We limit access to your personal information to only those required to process orders or respond to your orders and requests.

We will notify you should there be any concerns around suspected data security breaches.

How long we keep your personal information

Your personal information is retained for as long as is necessary for the purposes we have set out above. At your request or if you do not engage with us for a period of three years, we may delete any information we no longer are required to retain.

Your rights

You can exercise any of the following rights by contacting us on joy@yaylo.co

Your personal information rights are:

• access to the personal information that we hold about you
• require us to make any changes to personal information that we hold
• require us to delete personal information about you
• to object to the processing of your personal information in certain circumstances.
• to request that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. Any requests received by YayLo Limited will be considered under the applicable data protection legislation. Should we not adequately resolve your complaint, and you remain dissatisfied, you have the right to raise a complaint to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

The ICO’s address:    

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at joy@yaylo.co

Web Browser Cookies

Our website may use “cookies” to enhance your experience.  Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you.  You may choose to set your web browser to refuse cookies, or alert you when cookies are being sent.  If these changes are made, note that some part of the website may not fully function as required.

The cookies used are Google Analytics which is a web-based analytics service provided by Google Inc. which uses cookies to show how website visitors find and navigate around the site. This information is used to enhance your experience. Google Analytics provides us with information about the behaviour of visitors and tells us how many people have visited our website. 

Changes to this Privacy Policy

We reserve the right to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your accepting these terms

By using this website, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our website. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this website, or your dealings with this website, please contact us at joy@yaylo.co.